Applian Technologies Support Desk
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Applian Customer Service
FAQ
5
Where can I re-download my software?
I've lost my registration/activation code. How can I retrieve it?
Will my activation code from a windows version work on the Mac versions?
Are Applian for Windows products compatible with Windows 10?
DVR has a voice-over "Trial Version"
Replay Media Catcher for Mac
FAQ
13
Is Replay Media Catcher for Mac compatible with Mac OS Mojave 10.14?
Replay Media Catcher is hanging on start (beachball)
Is Replay Media Catcher compatible with Mac OS High Sierra?
Error: "Configuration Daemon Not Running"
Firefox won't record video when Replay Media Catcher is monitoring
View all 13
User Guides
2
Replay Media Catcher for Mac ver 2 User Guide
Replay Media Catcher for Mac ver 1 User Guide
Replay Converter for Mac
FAQ
0
User Guide
1
Replay Converter for Mac User Guide
Replay Video Capture for Mac
FAQ
10
Soundflower Installation fails in BigSur and Monterey
Is Replay Video Capture for Mac compatible with Mac OS Mojave 10.14?
Can I record from a DVD with Replay Video Capture for Mac?
Unable to capture from Netflix
Error "AVScreenShack Alert" when using Replay Video Capture to record
View all 10
User Guide
1
Replay Video Capture for Mac User Guide
Replay Music for Mac
FAQ
12
Is Replay Music for Mac compatible with Mac OS Mojave 10.14?
Soundlflower installation fails in High Sierra
Is Replay Music compatible with Mac OS High Sierra?
Compatibility with Yosemite
Trouble downloading from Napster
View all 12
User Guides
2
Replay Music for Mac ver 2 User Guide
Replay Music for Mac ver 1 User Guide
Replay Media Catcher for Windows
User Guides
3
Replay Media Catcher 7 User Guide
Replay Media Catcher 6 User Guide
Replay Media Catcher 5 User Guide
Version 6 FAQ
21
Error: ERR_CERT_COMMON_NAME_INVALID in Chrome version 58.0.3029.81 (released 04/19/2017)
No audio in Vimeo downloads
Could not load Library: Failed to find or load the registered .Net Framework Data Provider
HTTPS streams not captured in AUTO mode - like YouTube
How do I capture Facebook videos?
View all 21
Version 6 DVR FAQ
6
How to DVR Netflix videos
DVR recordings are being split into sections
DVR recording have sound, but the picture is frozen
DVR recordings have audio but no video, and there is no live preview
DVR recordings are blank with no audio and I can hear the video playing while recording
View all 6
Version 5 FAQ
25
I cannot import to iTunes
My browser warns me that the connection is not secure when monitoring is on.
I'm getting Error 0x800C0008
I'm getting: Unable to connect to the internet: 0x800C0005
Error: An entry with the same key already exists.
View all 25
Version 7 FAQ
0
Replay Music for Windows
FAQ
17
Trouble registering older versions of Replay Music
Could not load Library: Failed to find or load the registered .Net Framework Data Provider
Cannot record audio from Spartan / Edge browser in Windows 10
Error: Bit Rate of ... kbps is not compatible with MPEG1 (22050 HZ)
Tracks not tagging when recording to FLAC format
View all 17
User Guides
3
Replay Music 8 User Guide
Replay Music 7 User Guide
Replay Music 6 User Guide
Replay Video Capture for Windows
User Guide
3
Replay Video Capture 8 User Guide
Replay Video Capture 7 User Guide
Replay Video Capture 6 User Guide
FAQ
6
When I try to run Replay Video Capture, nothing happens
How do I resolve a "Cannot connect SG to TEE" error
Video quality is choppy
The Video Window is all black when playing back the recording
I can't play MPEG-2 files created by Replay Video Capture
View all 6
Replay Converter for Windows
User Guides
2
Replay Converter 5 User Guide
Replay Converter 4 User Guide
Replay Converter 4 FAQ
7
Trouble activating older versions of Replay Converter (ver 4)
I can't play or convert a video downloaded from Keepvid, Videodownload.net or other sites
Some FLV videos convert upside-down
My computer is sluggish while converting. How can I speed it up?
I can't convert WMA (Windows Media Audio) files or DRM protected videos.
View all 7
Replay Converter 5 FAQ
4
Could not load Library: Failed to find or load the registered .Net Framework Data Provider
Buttons and text not displaying correctly in Replay Converter for Windows
Program will not start after upgrade to Windows 10
Workaround to convert from SWF
Replay Telecorder for Windows
User Guide
1
Replay Telecorder User Guide
FAQ
9
Why do I get echoes and how do I eliminate them?
I can't hear the person on the other end of the call
Does Replay Telecorder record other calls that go through Skype's peer-to-peer technology?
How do I get high resolution and high frame rate video?
How do I set up my webcam for Skype Video?
View all 9
Video Padlock for Windows
User Guide
1
Video Padlock User Guide
FAQ
3
If my hard drive crashes and then I re-install Video Padlock or I use Video Padlock on a different computer how can I have Video Padlock list all my encrypted files so that I can decrypt them?
I forgot my password. How can I recover my files?
How secure is the encryption?
Replay Media Splitter for Windows
User Guide
2
Replay Media Splitter 3 User Guide
Replay Media Splitter 2 User Guide
FAQ
1
Some Windows Media or ASF files will not process or play in Replay Media Splitter
Replay Radio for Windows
User Guide
1
Replay Radio 9 User Guide
FAQ
10
No mapping between account names and security IDs was done.[0x80070534]
I am getting: Unable to connect to the internet: 0x800C0005
How Do I Record BBC Archive Shows?
Replay Radio 9 is on a subscription? Why is that? Can you explain the sign-up and cancellation process?
How do I upgrade to Replay Radio 9?
View all 10
WM Recorder
User Guides
2
WM Recorder 15 User Guide
WM Recorder 14 User Guide
FAQ
11
Invalid URL error
Windows Media Player - Captured / Saved URL does not connect
WMX mode – AUTO recording doesn’t start
Flash RTMP - Live stream video is only partially recorded
What happens if the site I'm trying to record from is busy?
View all 11
WM Capture
User Guide
2
WM Capture 8 User Guide
WM Capture 7 User Guide
FAQ
14
How do I resolve a "Cannot Register Files” error?
How do I resolve a "SndCap Message: Error - Cannot initialize the audio client” error?
How do I resolve a "Cannot connect SG to TEE" error?
The Video Window is all black when playing back the recording.
How can I record Internet movies on DVD and playback on my TV?
View all 14
WM Converter
User Guide
1
WM Converter Pro User Guide
WM Splitter
User Guide
1
WM Splitter User Guide
WM Customer Service
FAQ
1
I've lost my registration code. How can I retrieve it?
Jaksta FAQ
Windows
44
Muxing is taking a long time
Failed to Run Filter Graph when trying to DVR
Capturing YouTube Vevo Music Videos
I can not login to website in DVR Browser
Unexpected error configuring the HTTPS/SSL monitor for DefaultLAN
View all 44
Mac OS
4
BlackHole Installation and Configuration
Downloaded tracks are not being named
Finding the Application Log File
Not Downloading
Jaksta User Guides
Windows
14
User Guide: Jaksta Media Recorder for Windows (v2022)
User Guide: Jaksta Media Recorder for Windows (v7)
User Guide: Jaksta Music Recorder for Windows (v7)
User Guide: Jaksta Converter for Windows (v7)
User Guide: Jaksta Media Recorder for Windows (v6)
View all 14
Mac OS
4
User Guide: Jaksta Media Recorder for Mac
User Guide: Jaksta Music Recorder for Mac
User Guide: Jaksta Converter for Mac
User Guide: Jaksta Screen Recorder for Mac