If you want to tell us about an error or a problem you've encountered using one of our apps it's a great help to us if you can send us the log file.

For Jaksta and Jaksta Music Miner:

  • Open the App
  • Go to the Preferences screen
  • Click 'Reveal Log File'

For Jaksta Screen Recorder and Jaksta Video Converter:

  • Open the App
  • In the menu Select 'File > Reveal Log File'

A Finder window will then open with the log file highlighted. Attach that to your message to us.