If this occurs, you will need to disable "hardware acceleration" on your PC. Here's how to do it:
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Right click on your Windows desktop.
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Select Properties in the pop-up menu.
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In the Display Property window click Settings, Advanced, Troubleshoot.
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Move the Hardware Acceleration slider to NONE.
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Click Apply.
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Click OK in the message box displayed by the video card.
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Click OK to exit
Please note that not all systems allow you to turn off hardware acceleration. If that is the case, please submit a ticket with technical support for further assistance.