Windows

Can I uninstall the previous version of a Jaksta product?
Versions 4, 5, 6, 7, 2022 can all happily coexist on the same machine if you so choose. We find that some customers get upset if the previous version is...
Fri, 28 Apr, 2023 at 12:58 AM
Browser not loading pages when monitoring. Proxy not available errors.
Jaksta Media Recorder uses a proxy + certificate system to allow for downloading of videos over HTTPS connections.  We have seen a few customers who hav...
Fri, 28 Apr, 2023 at 12:57 AM
Firefox pages do not load when monitoring. Mentions proxy errors.
Firefox does not always perform properly with proxy connections.  For example some versions have had bugs in them: http://superuser.com/questions/790006...
Fri, 28 Apr, 2023 at 12:57 AM
How to DVR Netflix videos
To DVR capture video from Netflix ensure you are using the following settings set (which are the default). Settings > DVR DVR Browser Type = Ax Brow...
Fri, 28 Apr, 2023 at 12:56 AM
How to DVR Amazon Prime videos
To DVR capture video from amazon prime you need to change the default DVR browser that is used and then Amazon Prime can be DVR'ed. Please see chang...
Fri, 28 Apr, 2023 at 12:55 AM
DVR recordings are blank with no audio and I can hear the video playing whilst the recording is happening
This is normally caused by the site using a HTML5 type player with components that are not supported. Under Settings > DVR try changing the DVR Brows...
Fri, 28 Apr, 2023 at 12:55 AM
DVR recordings have audio but no video, and there is no live preview.
The DVR feature uses parts of Windows Desktop Composition.  In order for the video to be recorded, this Windows feature needs to be enabled.  Enabli...
Fri, 28 Apr, 2023 at 12:54 AM
DVR recording have sound, but the picture is frozen.
Chances are, you have a screensaver set.  When a screensaver activates, the DVR capture method can have troubles as the video rendering stops (so ther...
Fri, 28 Apr, 2023 at 12:53 AM
DVR recordings are being split into sections
The DVR is behaving as designed - splitting on silence.  The best option is to turn off "Split on silence" and manually set a recording durati...
Fri, 28 Apr, 2023 at 12:52 AM
"A supported Network Monitor could not be found" message
We recommend you install Winpcap from within the Jaksta Media Recorder interface. Settings tab > Internet Downloads tab and click Install under Winpc...
Fri, 28 Apr, 2023 at 12:52 AM