1. It may sound too obvious, but make sure you've started recording by either clicking the large green Start Recording button or setting Replay Media Catcher to start automatically in Tools-Settings-Download Settings . If Replay Media Catcher is actively recording, the green start button will turn red and you'll see a spinning purple circle next to the word Active in the top right area of Replay Media Catcher's window. You must start recording before you begin playing the stream that you want to record. If you played this stream once before, you may need to refresh your browser so that Replay Media Catcher can detect it.
  2. Make sure you're in the right view to see what's currently being downloaded. In the left pane, click In progress or Today in the Recordings tree so that you can see any current activity.
  3. Please make sure that you’ve given Replay Media Catcher permissions in any security or anti-virus software that you may be running.
  4. If you’re on a proxy server, be sure that the proxy settings in Internet Explorer are entered correctly. Replay Media Catcher uses IE’s proxy settings even if Internet Explorer is not your default browser.
  5. Sometimes clearing your browser cache can help Replay Media Catcher to detect the stream.
  6. If you’re still having trouble, please run a test in de-bug mode and send us the log file. Here’s how:

a.       Open Replay Media Catcher

b.      Don’t start recording

c.       Click Help > About and expand Support and check Debug Mode and then OK

d.      Click the Start Recording button.

e.      Go to YouTube and start watching a video in your browser. Wait until Replay Media Catcher should have picked it up and started downloading. Let the video play a few minutes.

f.        Click the stop recording button.

g.       Click Help > About and expand Support and click the email logs to support link. Please attach that file to your support ticket and explain that you've followed all of the steps from this FAQ.

Please note: Youtube has changed the way they are streaming their media and Replay Media Catcher 4 does not support the mp4 file. We did release Replay Media Catcher 5 that fixes this issue: http://applian.com/download-videos/