FAQ

How do I resolve a "Cannot Register Files” error?
This error can occur if you are running WM Capture from a standard user account as opposed to an administrator account. Please run WM Capture on an admin...
Sat, 1 Aug, 2015 at 9:51 AM
How do I resolve a "SndCap Message: Error - Cannot initialize the audio client” error?
Please open up the WMC7 Settings and click on Audio Setup. Turn off Auto Detect. Select the Audio Recording Sources pulldown. From this listing, you shou...
Sat, 1 Aug, 2015 at 9:52 AM
How do I resolve a "Cannot connect SG to TEE" error?
“Cannot connect...”, “Cannot install...” errors show that a DLL file (filter) from either a Windows program or one of ours is not loaded in the system or is...
Sat, 1 Aug, 2015 at 9:52 AM
The Video Window is all black when playing back the recording.
If this occurs, you will need to disable “hardware acceleration” on your PC. For Windows XP computers here’s how to do it: Right click on your Wi...
Sat, 1 Aug, 2015 at 9:53 AM
How can I record Internet movies on DVD and playback on my TV?
WM Capture can record directly in DVD format saving you hours of transcoding or converting. To make a DVD do the following: After recording a vid...
Sat, 1 Aug, 2015 at 9:54 AM
Video quality is choppy
Video quality depends on the computer speed and the recorded video size. Dual core computers, 2 GHz+ are the best choice. To get the best quality video – es...
Sat, 1 Aug, 2015 at 9:54 AM
I get the error message "Cannot Install…"
This error usually indicates that WM Capture cannot install files necessary to record video and audio on a specific Windows setup. This error is usually t...
Sat, 1 Aug, 2015 at 9:55 AM
The Universal Audio Driver Option isn’t working for me.
Universal Audio Driver does not work well with the Internet Explorer browser especially on Vista/Win7. Firefox is the recommended browser. You also need t...
Sat, 1 Aug, 2015 at 9:55 AM
I can’t play MPEG-2 files created by WM Capture
WM Capture installs MPEG-2 playback codecs. Windows Media Player should be able to use these codecs unless other programs installed MPEG-2 codecs with a h...
Sat, 1 Aug, 2015 at 9:55 AM
I get a “Cannot Run Graph” error message
The “Cannot Run Graph” error is mostly related to a failure to setup audio recording. Open Settings, Help, Audio Troubleshoot for detailed help. This ...
Sat, 1 Aug, 2015 at 9:56 AM