FAQ

When I try to run Replay Video Capture, nothing happens
Replay Video Capture uses some elements of Windows Media Player. If you are using a KN or N version of Windows, Windows Media Player components might not b...
Sat, 1 Aug, 2015 at 8:37 AM
How do I resolve a "Cannot connect SG to TEE" error
“Cannot connect...”, “Cannot install...” errors show that a DLL file (filter) from either a Windows program or one of ours is not loaded in the system or is...
Sat, 1 Aug, 2015 at 8:38 AM
How do I resolve a "Cannot Register Files” error?
This error can occur if you are running Replay Video Capture from a standard user account as opposed to an administrator account. Please run Replay Video...
Sat, 1 Aug, 2015 at 8:38 AM
Video quality is choppy
To get the best quality video - especially on slower machines - try the following: Go to Settings, and make sure you are using the MPEG-2 video f...
Sat, 1 Aug, 2015 at 8:39 AM
The Video Window is all black when playing back the recording
If this occurs, you will need to disable "hardware acceleration" on your PC. Here's how to do it: Right click on your Windows deskt...
Sat, 1 Aug, 2015 at 8:41 AM
I can't play MPEG-2 files created by Replay Video Capture
You may need to install something called ffdshow to play these. Ffdshow contains a MPEG-2 decoder. You can install ffdshow from here.
Sat, 1 Aug, 2015 at 8:42 AM
I'm having trouble recording audio.
On some PC's, only the Universal Audio Driver will work. Go to Settings, Audio Setup/Test, and select the Universal Audio Driver. Use the Universal A...
Sat, 1 Aug, 2015 at 12:14 PM