Version 5 FAQ

I cannot import to iTunes
iTunes 12 has made Windows Registry changes that our software uses to detect if iTunes was installed. We have a “batch” file that will correct the Registry ...
Fri, 31 Jul, 2015 at 1:17 PM
My browser warns me that the connection is not secure when monitoring is on.
RMC5 accomplishes downloading of HTTPS content, such as at https://www.youtube.com, by creating a proxy. When monitoring for internet downloads is turned...
Fri, 31 Jul, 2015 at 1:17 PM
I'm getting Error 0x800C0008
A 0x800C0008 error is INET_E_DOWNLOAD_FAILURE. Due to security vulnerabilities that have cropped up on the internet recently, our servers have moved to a mo...
Fri, 31 Jul, 2015 at 1:20 PM
I'm getting: Unable to connect to the internet: 0x800C0005
The software is unable to connect to the internet. If you are otherwise able to browse the internet, there is likely something on your computer which is spe...
Fri, 31 Jul, 2015 at 1:21 PM
Error: An entry with the same key already exists.
The error message "An entry with the same key already exists" suggests that you have two identically named network interfaces which is causing con...
Fri, 31 Jul, 2015 at 1:21 PM
What is the HTTPS/SSL scanning certificate?
The certificate installation allows for downloading of YouTube (and some other) videos over HTTPS connections. HTTPS Scanning Support Notes: Y...
Fri, 31 Jul, 2015 at 1:23 PM
Unable to capture from YouTube but other sites work.
The most common cause of difficulties in downloading YouTube videos comes from accessing the secure https version of YouTube as opposed to the regular ...
Fri, 31 Jul, 2015 at 1:24 PM
Why did I lose internet connectivity after using RMC5?
RMC5 accomplishes downloading of HTTPS content, such as at https://www.youtube.com, by creating a proxy. When monitoring for internet downloads is turned...
Fri, 31 Jul, 2015 at 1:25 PM
Capturing from YouTube, Facebook or other sites with HTTPS URL's
Replay Media Catcher is unable to see https streams on the network as they are encrypted. Therefore make sure your not using https at the start of...
Fri, 31 Jul, 2015 at 1:27 PM
Replay Media Catcher 5 freezes when Start is pressed or Settings are opened.
Uninstall WinPcap from the Windows Control Panel. Install ApplianNM.exe from the RMC5 program directory. This will be C:\Program Files\Applian Techno...
Fri, 31 Jul, 2015 at 1:28 PM